FAQ

What is IP PBX
IP PBX is an individual phone system used within an organization.The users of IP PBX use several phone lines to make internal calls, which are located out of the company’s premises. The office IP PBX provides both internal connection between the company’s phones and gives access to outbound phone networks.
General functions of IP PBX
• Usage of Armenian phone number in other countries
• Call barring
• Detailed records of outgoing calls in the database
• Recording and archiving of phone calls
• Automatic call diverting depending on the caller’s ID
• Queuing
• Call management
• Call transfer
• Call waiting
• Music in waiting mode
• Caller ID
• Call center
• Integration of call center to CRM and other software/online reflection of call data in external software packages
• Conference calls /voice and video/
• Intellectual voice responder
